If you are having problems with your digital tickets or the app, please contact us at tickets@wbafc.co.uk and a member of our team would be delighted to assist you.

Simply download WBA TIX&GO on your new smart phone and log in with your email address and password.

Please ensure that you have entered the correct email address. To receive your tickets, you must use the same email address that you used to purchase the tickets. If you have to login with another email address, logout of the app and sign in with the correct email address.

If your tickets were originally forwarded to you by another WBA TIX&GO app user, the original sender may have cancelled the forward and you should check with the person who sent you the tickets.

If your phone is not at the correct date and time, you may not see your tickets or receive unexpected errors.

Yes, you need an internet connection to receive your home match tickets and also to activate your stadium tickets to enter the venue.

Within each ticket you can find more detailed information about the ticket by clicking the button at the bottom of the ticket.

Yes, your ticket will activate within 24 hours of gates opening. If you have any issues with ticket activation on the day you are attending, please visit the ticket office for assistance.

Yes, you can securely send your match tickets to a friend or family member by using the transfer functionality in the app.

If you transfer a ticket to a guest, friend or family member that has never created an account on the app before, they will receive an email to invite them to download The WBA TIX&GO app and create an account.

If you transfer a ticket to a friend or family member that already has the app, they will receive a notification once the ticket is available on their app.

Yes, a ticket can be transferred to a new recipient (or transferred back the sender) after it has been received.

In the “Ticket Transfer” menu item, you will find a list of all tickets sent and received, including the name of the sender or recipient.

We strongly encourage all attendees to hold their own ticket on their own smartphone for security purposes and to speed up entry on arrival. This can be done using the in-app transfer functionality to send any additional tickets to the other members of your party. We recommend transferring any tickets in advance of your arrival to avoid delays.

If you are attending The Hawthorns with a guest, friend or family member who does not have access to a smartphone, tickets can be retained on a single attendees app. If no one in the party has access to a smartphone, please come to the East Stand ticket office with proof of purchase and our team will be able to assist you.

Yes, there is no requirement to transfer any junior tickets you have on your smartphone.

You can transfer your tickets any time until you have entered the stadium.

Yes, you can cancel the transfer of a ticket until it is successfully received by the recipient. The recipient will receive the ticket when they log in and open the WBA TIX&GO app. After the transfer is successful, it is not possible to cancel it.

If you accidentally send the ticket to the wrong email address, after cancellation, you can resend the ticket to the correct email address.

Just after sending a ticket, your ticket remains in the “my tickets” tab, marked as “In transfer”, until your ticket is received by the recipient. As soon as the ticket is received, the ticket moves from “my tickets” to the “my transfers” tab.

The battery of your phone should be charged, and you should enable your internet and Bluetooth connection.

Yes, you need an internet connection to activate your match tickets when you enter to the stadium. Please note that WiFi will be available if required.

At the entrance have your smartphone ready, turn up your screen brightness to full, load The WBA TIX&GO App and have your own ticket ready with the QR code clearly visible.  

No, screenshots of tickets will not be accepted. Tickets must be presented within The WBA TIX&GO app. Copies of barcodes presented through third-party applications, screenshots or print outs will not be accepted at the stadium.

Make sure you come to the venue with your smart phone battery charged. You won’t be able to show your tickets without battery.

If your phone’s battery has run out, please go to the East Stand Ticket Office where they will be able to assist you.